Mary Murcott, CEO of NOVO 1, recently met with President Obama and a select group of CEOs to discuss ways to bring jobs back to the U.S. Murcott was recognized as an expert in customer experience and for more than 10 years has advocated the benefits of bringing contact center jobs back to America.

NOVO1 is a U.S.-based contact center supporting clients’ business goals in building customer relationships and growing their brands. NOVO1 Smart Desktop Solutions and Customer Obsession Program incorporate game-changing technology and top 1% industry best-practices to deliver ideal customer experiences.

Following the two-hour roundtable discussion with the President and other industry leaders, Murcott participated in an “Insourcing American Jobs” forum at the White House hosted by President Obama and Vice President Biden. Other roundtable CEOs included leaders from Ford Motor Company, DuPont, Intel, Rolls Royce, Master Lock, KEEN, AGS, GalaE., Lincolnton Furniture, Siemens, ThyssenKrupp, Otis, and Chesapeak Bay Candle.

Later that day, Mary was a panelist in a session titled “Status of Businesses in the U.S.” moderated by U.S. Small Business Adminstrator Karen Mills which was boadcast on C-SPAN.