NOVO 1 Expands To Denison, Texas

26 July
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NOVO 1 EXPANDS TO DENISON, TX Center to Generate 300 new jobs Fort Worth, Texas (July 26, 2011) - NOVO 1 officials announced today they will be opening a 30,000 square foot customer contact facility in the Eisenhower Business Center located at 2415 South Austin in Denison, TX. The company will employ up to 300 people over the next three years and will be operational by September. Mary Murcott, chief executive officer of NOVO 1 said, “NOVO1′s growth, driven by existing client development and new client engagement, necessitated expansion beyond our current four contact centers in Texas, Montana, Michigan and Wisconsin. Our core business focuses on delivering the ideal customer experience by accessing the right information faster and delivering it consistently by advisors who are knowledgeable, helpful, friendly and patient. It all starts with people so access to a high-quality and available labor market was a prime factor in our site decision.” “Arledge Partners Real Estate Group brought the site to our attention,” added Murcott. “We were highly impressed with the employee base and community support in Denison. An added bonus was having Workforce Solutions Texoma located next to our new contact center.” The Denison Development Foundation owns the space NOVO 1 will occupy in the Eisenhower Business Center. More than $1 million will be immediately invested in equipment and facility updates so the center is fully operational by September. “Denison and the Texoma area have combined infrastructure and marketing, coupled with civic leadership to attract quality employers like NOVO 1 and I welcome them to our growing business community,” said Bill Retz, Chairman of the Denison Development Foundation. “It is a great day in Denison every time we are able to welcome another premier company with great job opportunities to our city” remarked Mayor Robert Brady, City of Denison. “The recruitment of NOVO 1 is another example of the community efforts of which we are extremely proud.” “The efforts of City officials, the Denison Development Foundation and the Denison Development Alliance board members and our superb community partners have once again been successful in another major recruitment effort in 2011,” stated DDA Chairman Harry Kirshman. “Our team is confident NOVO1′s expansion to Denison will be a major factor in their continued growth which will benefit our community by providing new job opportunities.” “We plan to hire 350 employees for a seasonal project in 2011 and look to create sustainable year round work for trainers, operation team leaders, and customer experience advisors in the future,” stated Murcott. One of our company values is “employees first” because only happy employees can provide a happy experience for customers which in turn keeps our clients happy. We will make every effort to provide an excellent work environment with growth opportunities for our employees.” Descriptions of immediate job openings are available at Work in Texas. #### About NOVO 1Since 1987, NOVO 1 has been dedicated to tailoring contact center solutions to support clients’ business goals in building customer relationships and growing their brands. NOVO 1′s Smart Desktop Solutions and Customer Obsession Program, incorporate game-changing technology and top 1% industry best- practices to design customized solutions to provide ideal customer experiences. Find out more online at: www.NOVO1.com. Contact: Jack Wilkie NOVO 1 Office: 817-355-8909 Mobile: 515-321-5467 jwilkie@novo1.com

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