L-R Texas State Representative Larry Phillips (62nd District); Leila Lassetter, NOVO 1 Denison Site Director; Bill Retz, Denison Development Foundation Chairman; Shelle Cassell, Denison Chamber of Commerce President; Mayor Robert Brady, City of Denison; and Harry Kirshman, Denison Development Alliance Chairman celebrate NOVO 1’s expansion to Denison and the more than 300 jobs created in 2011.

DENISON, TX (November 8, 2011) – Civic and business leaders celebrated NOVO 1’s expansion to Denison at a recent ribbon cutting ceremony at the new contact center in Eisenhower Business Center About 120 people attended the event, including representatives from the Denison Development Alliance, Denison Development Foundation, Denison Chamber of Commerce, Denison Mayor Robert Brady and District 62 Texas State Representative Larry Phillips.

The NOVO 1 contact center is a 30,000 square foot facility that can accommodate more than 500 employees. “Just 3 months ago our company announced plans to expand into Denison and in that time we have invested in the infrastructure for connectivity to our client with redundant systems for disaster recovery in Fort Worth,” said Leila Lassetter, director of NOVO 1’s Denison Contact Center. “More importantly we have hired 150 customer service advisors and have commitments from another 275 people ready to begin customer service training.”

“NOVO 1 is providing good quality jobs for the citizens of Denison and has made extensive investments in the facility to create a great work environment,” said Mayor Brady. State Representative Larry Phillips added, “NOVO 1’s culture and defined set of beliefs perfectly reflect the values of the leadership and citizens of Denison.”

“NOVO has made an immediate connection to the area participating in job fairs, community events, and hosting luncheons with local leaders to get the message out regarding their unique contact center operation and the jobs immediately available for the greater Denison area,” said Shelle Cassell, President, Denison Chamber of Commerce.

The company is seeking an additional 200 customer service advisors over the next 30 days. Applications are being taken at NOVO 1 located at 2415 Austin Avenue in Denison or online at www.novo1.com

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About NOVO 1: NOVO 1 is a U.S. based contact center supporting clients’ business goals in building customer relationships and growing their brands. NOVO 1’s Smart Desktop Solutions and Customer Obsession Program incorporate game-changing technology and top 1% industry best- practices to deliver ideal customer experiences. Find out more online at: www.NOVO1.com.

Contact: Jack Wilkie
NOVO 1
817-355-8909
Mobile: 515-321-5467
Email: jwilkie@novo1.com