Murcott Joins President Obama at “Insourcing American Jobs” Forum at the White House

FORT WORTH, TX, January 12, 2012 – - Mary Murcott, CEO of NOVO 1 met with a select group of CEOs and President Obama during a 2 hour roundtable discussion yesterday to explore ways to bring jobs back to the U.S. Following the roundtable she participated in an “Insourcing American Jobs” forum at the White House hosted by President Obama and Vice President Biden and was a featured speaker during an afternoon panel discussion moderated by U.S. Small Business Administrator Karen Mills.
The forum focused on the increasing trend of insourcing – where companies are bringing jobs back to the United States and making additional investments here in America. The President, Vice President, members of the Cabinet and other Senior Administration Officials led a discussion on ways to encourage companies across the country to insource American jobs and help rebuild our economy for the future.

In prepared remarks, President Obama said, “Today I am meeting with companies choosing to invest in the one country with the most productive workers, best universities, and most creative and innovative entrepreneurs in the world: the United States of America. That’s exactly the kind of commitment to country we need – especially now, at this make-or-break moment for the middle class. And I’m calling on those businesses that haven’t brought jobs back to take this opportunity to get the American people back to work. That’s how we’ll rebuild an economy where hard work pays off and responsibility is rewarded – and a nation where those values live on.”

“Since day one, this Administration has been focused on encouraging investment and job creation here at home,” Vice President Biden added. “The business leaders coming here from across the country today have looked at the facts and concluded what the President and I have been saying all along: that America is the best place in the world to do business and create jobs. We’re calling on other companies to follow their lead and bring jobs back to America—jobs that provide middle-class families not just with a paycheck, but with a fundamental sense of dignity.”

Murcott was recognized as an expert in customer experience and has for 10 years advocated the benefits of bringing contact center jobs back to America. “We are not against off-shoring because it is an “America First” position. We are against off-shoring customer contact because the economics prove it rarely works. It is not a good business decision, customers don’t like it. And it is not a lower cost solution. In fact, companies can save 15% by bringing jobs home,” said Murcott. “NOVO 1 @ Home provides work at home options which are particularly effective in mitigating any cost difference between off-shore and on-shore with well-educated and experienced customer service representative.”

Other roundtable CEOs included leaders from Ford Motor Company, DuPont, Intel, Rolls Royce, Master Lock, KEEN, AGS, GalaE., Lincolnton Furniture, Siemens, ThyssenKrupp, Otis, and Chesapeake Bay Candle.
About NOVO 1: NOVO 1 is a U.S. based contact center supporting clients’ business goals in building customer relationships and growing their brands. NOVO 1’s Smart Desktop Solutions and Customer Obsession Program incorporate game-changing technology and top 1% industry best- practices to deliver ideal customer experiences. Find out more online at: www.NOVO1.com.

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Contact:
Jack Wilkie
NOVO 1
Office: 817-355-8909
Mobile: 515-321-5467
E-Mail: jwilkie@novo1.com