Utilities

Before deregulation, utility companies had virtually little or no competition and the consumer had no choice. Now, there are many new players that have emerged in the utility game. And with the advent of green energy, many more stand on the horizon. As a result, most energy companies rely on an outside contact center to help manage their communication and customer service needs. Staffing can be tricky and requires knowledge and training, and then there’s the whole technology issue. Not to mention when outages occur, your contact center must be prepared to effectively handle the pressure from a tremendous volume of calls while maintaining a tone that smiles.

…service that…leaves them smiling.

At NOVO 1, we stand ready to offer unique, highly specialized contact center solutions that answer your every call – from billing questions or service issues to emergency outages. And while competition is a positive force, it also adds pressure to keep your customers happy. That’s why we offer responsive, cohesive service that not only keeps them satisfied, it leaves them smiling.

Solution Expertise:

• Inbound/outbound acquisition – small & medium businesses
• Inbound/outbound lead generation – large businesses
• Inbound customer service
• New connects/transfers
• Electric outage
• 24/7 Inbound emergency services
• 24/7 Emergency dispatch
• Inbound/outbound consumer sales
• Outbound up-selling to multi-year contracts
• Outbound schedule maintenance to lower utility bills
• High-bill resolution, billing inquiries & payment arrangements
• Outbound utility surveys