Retail

Today, more and more retail sales are coming outside of stores. Many retailers now see phone and web-based services as far-reaching extensions to their storefronts. Savvy retailers know these transactions are a source of additional revenue, along with another way to enhance customer loyalty. However, even long-standing retailers with excellent in-store reputations sometimes struggle to make personal connections through their contact service centers.

…never before has contact center customer service meant so much…

Plus, retailers with customer loyalty or credit card reward programs are now under greater pressure to deliver higher customer service levels. In today’s “here today, gone tomorrow” retail environment, never before has contact center customer service meant so much to a retailer’s bottom line and serving as a competitive advantage.

Whether it’s over the phone, through e-mail, text or chat, NOVO 1 has the expertise you seek to put your products or services in front of more customers. Our contact center solutions are designed first with your retail needs in mind, and work to further optimize your interaction with customers to drive up sales and maximize customer loyalty and retention.

Solution Expertise:

Auto-attendant
Customer satisfaction surveys
Credit card & store reward programs
Bill & service reminders
IVR (Interactive Voice Response) and live representative store locator
Order taking & status
Lead generation & appointment setting
Bilingual telemarketing
Database management/information updating
E-mail management
Retail help desk services
Outbound telemarketing
Telemarketing lists & direct mail lists
Catalog, online & direct mail services
Mobile marketing
Web-lead generation
Toll-free support