Publishing

If competition wasn’t already fierce enough, you now have no shortage of Internet news, blogs, citizen journalism and social media – all screaming for your customers’ attention. All of which brings to mind a valid question, how do you keep growing even as competition gets tougher? The answer can be found in contact center customer service and the expertise found at NOVO 1.

We have the publishing industry experience to customize …

We have the publishing industry experience to customize contact center solutions around your needs to support your publication goals in building customer relationships and growing your brand. NOVO 1 offers dedicated outbound and inbound telemarketing, including web-based customer services focused on gaining subscription renewals for both B2B and B2C applications, along with membership reactivation. We also provide telephone and web-based response, cost-effective fulfillment, data entry and complementary direct marketing support services combined with ongoing analysis of programs and real-time monitoring of list performance.

Solution Expertise:

• Renewal consumer magazine subscriptions
• Acquisition and renewal of controlled & paid business publications
• Membership development & renewal campaigns
• 30-day trial programs to B2C
• Surveys, circulation audits & lead qualification services
• Online sales & web-based pay-for-trial subscriptions