Healthcare
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NOVO 1 has a solid history of proven performance in serving the numerous contact center needs throughout the healthcare industry. Whether it’s for health plans, hospitals, medical practices or health management organizations, you won’t find any band-aid solutions here with us. Rather you can expect us to build an exacting solution that revolves completely around your every need.
Our specialty is helping healthcare organizations improve their productivity, lower operating expenses and enhance customer satisfaction. Not only that, the unique solutions we design serve as a seamless extension of your brand, your mission and your values. All of which means that you, and ultimately your customers, can always rely on us through sickness and health.
We are truly committed to healthcare at NOVO 1…
We are truly committed to healthcare at NOVO 1, where we have someone certified in healthcare compliance ready to serve you. Jason Devers holds two national certifications for HIPAA Security Compliance as a Certified HIPAA Professional (CHP) and as a Certified Security Compliance Specialist (CSCS).
In addition, Jason holds two additional national certifications as a Certified in Healthcare Compliance (CHC) as well as a Certified Compliance and Ethics Professional (CCEP). He is a licensed insurance agent and holds a degree in Social Work with a minor in Business Management.
Solution Expertise:
- Open-enrollment support/benefit membership enrollment
- Lead generation & provider referral
- Appointment setting & confirmation
- Benefit or dependent changes
- Customer service or overflow
- Medicare supplement & advantage plans
- Prescription drug plans
- BRC Processing/Fulfillment
- Market research
- Satisfaction surveys
- Direct mail, print response & DRTV
- CRM programs
- Telephone triage
- Personalized, custom enrollment packets
- Bilingual support