Financial

Contact centers have quickly become the major point of communication for serving customers and generating new revenue. Nowhere is this growth more apparent than in the financial services industry where the key to business success also involves implementing superior customer service and building relationships.

…a consultative approach to understanding your business…

That’s where NOVO 1’s years of proven expertise enter the scene. Whether it’s awareness or sales generation campaigns, credit card up-selling/cross-selling or reward programs to mention a few, we take a consultative approach to understanding your business before designing a solution built around your needs. And it’s all combined with a level of service you’ll find nowhere else.

Solution Expertise:

Inbound/outbound credit card acquisition
Credit card activation, renewals & balance transfer
Reward programs
Credit card up-selling/cross-selling
Mortgage lead generation
Home equity lines of credit
Debt consolidation loans
HELOC cross-selling
Foreclosure assistance & resolution
Credit scoring & review
Account authentication & validation
Website support & assistance
Customer service
Issue resolution & escalation
Sales leads & appointment booking
Financial planning seminars
Secure encryption of data – meeting all industry standards