Service Dispatch

Service dispatch is all about access – 24/7/365. You need to stand ready with the ability to:

• Instantly answer your customers’ or employees’ questions in seconds with the right information at your fingertips
• Deploy your employees and service contractors quickly and efficiently
• Streamline operations to ensure a fast, accurate response
• Track your customers and contractors jobs and schedules at any time
• Invoice and bill your clients and service providers all without any hassles

In addition, you must do it all with a smile in your voice.

NOVO 1’s service dispatch team is more than 500 strong. Our dispatch professionals make up the best and brightest in the industry. Our hiring standards are selective and training customized to your unique needs. We’re strong proponents of growth with an emphasis on relationship development throughout our organization. The never-ending commitment to meeting our clients’ and their customers’ needs, around the clock – day or night, is what drives us.

We implement effective strategies that enhance communication skills…

In response, we break down day-to-day business processes and leverage technology to streamline operations and yield greater efficiencies. Quality assurance programs are put into place to continuously monitor agents. Therefore, we can ensure all members’ calls are handled correctly and professionally, plus eliminate the possibility of duplicate calls. We extensively train our agents on various scenarios to identify quickly the root cause of any problem and better answer common concerns or questions.

We implement effective strategies that enhance communication skills, provide data analysis and problem solving techniques, along with effective coaching to improve performance and guide contact center agents through calls quickly and efficiently. More importantly, all these checks and balances are in place to deliver greater employee interaction and improve problem resolution, reduce handle times (AHT), increase quality, decrease service response times. It’s our way of responding to your customers’ needs – every second of the day or night.