Logistics

Customer service is often what separates successful companies from those that struggle to develop strong customer relationships. But in today’s tough business environment, many businesses in the logistics industry are forced to cut overhead, which can have a negative customer impact. As a result, most logistic companies rely on an outside contact center to help manage their communication and customer service needs. However, outsourcing has its challenges – ranging from having the right people and processes to technologies in place to deliver the best results.

Every solution we design is unique…

At NOVO 1, our contact center solutions work to transform the traditional contact center from a cost center into a profit center for the leading logistical companies we serve. Every solution we design is unique to the needs of your individual company. The people we place are rigorously trained to understand every detail of your business, including being highly knowledgeable on the latest mandates as well as the many changing facets impacting the logistical industry. The streamline processes and integrated systems we work together with clients to create are designed to deliver reduced head counts, average handle times and cost per contact, yet yield higher quality, better time management and increased efficiencies. All of which delivers the increased customer satisfaction your business needs to speed ahead and move forward.

Solution Expertise: 

• Material shipping
• Special and time-sensitive commodity shipping
• Human remains
• Live animals
• Trace & tracking
• Interline
• Customs information
• Scheduling pick-ups & deliveries
• Sales
• Customer service
• Website technical support