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All-American Service

Our all U.S.-based customer service advisors will enhance your brand and lower total cost of ownership up to 15%. Call us to calculate the formula for your business.

Customer Obsession Program™

NOVO 1’s Customer Obsession Program™ encompasses 58 best practices of the world’s most admired companies. A customized blueprint is created for each NOVO 1 client to improve customer experience and reduce cost. In the process you’ll understand your company’s “Customer Effort Score.”

Smart Desktop Solutions™

NOVO 1 has integrated seven technologies to find, train and equip customer service advisors, enabling and empowering them to deliver the right information to customers the first time and every time. Client portals are available to monitor real-time performance.

The Customer Experience Experts

Meet our team of customer experience experts. We demonstrate creativity and value by providing our clients fresh ideas, reduced complexity, enhanced quality and lower operating costs.

Call us at 817-355-8909 to initiate the conversation to help your business grow.

"Every customer interaction either helps or hurts our brand-there is no in-between. And that’s why we partner with NOVO 1."
18 Year Client